IT TOOK NEAR 2 HOURS FOR THE SELF SERVE ONLINE PROCESS TO GO THRU BEFORE I COULD EVEN GET THE KEYS TO THE VEHICLE.
nicholas t
Jacob Barlow
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mapleton, UT 84664
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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When I first went to this location to drop off my rental trailer no one was at the location. I figured that I could drop off the trailer at another nearby location. Boy was I wrong. I called the 1-800 number and was told that there was no way for this to happen unless a scheduler could do it. So I contacted the scheduler and they informed me that this was not possible. I was told over the phone that I would have to return to the address on my contract and download the U-HAUL app and return it there on the app. I just drove over 1200 miles across the country and all I want to do is get the trailer back to where it is supposed to go. I returned to the original location, and someone was there. He was helpful and got me checked in and I was done. You need to do a better job of showing the hours of the return location and if they will be limited hours or other options before you allow an individual to rent and return to a location. I will look to use another company for my future needs.
Douglas AThe location was excellent, but the app was a nightmare. From pickup to drop off it crashed out, failed to upload, and I when I finished with the return process, it started over at the very beginning and wouldn't let me upload any images or continue. Corporate needs to fix their app or fire their development team.
STEVEN PJust one observation: the driver’s cabin had a lot of dust. Other than that, the equipment worked very well, and I never felt unsafe operating it.
Luis PWould not answer their phone, wasn't sure what to do with dropping off the tow dolly.
haize d