I rented a truck enclosed truck lor a couple small loads I needed to move. It was to put items in storage just s couple miles from my house. I was told it was a 24 hour rental. I used it for a few items and asked my grand daughter who was helping me to look at the paperwork for the return time. She told me the paperwork said 4:30 so we had lunch packed a few more boxes and took the truck back at 3:00. I was told when I reeturned the truck it was 5 hours late. I said no it's not the paperwork said return at 4:30. I was told no we woulkd like to get it back the same day 6 hours after you rent it but you have 24 hours. The paperwork was deceptively BY HAND HI-LIGHTED IN PINK to return on 7/16 at 4:30 in very small font. The actual time to return was 7/17 10:30. I was charged another day because of this and it was just done and then emailed a receipt without even giving me a chance to dispute it. There is nothing honest about the way this was done
PATRICK H
Maricopa Groves Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maricopa, AZ 85139
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman who took my reservation was condescending and disrespectful when I came in to pick up the truck. I asked him why he was being so mean and his answer was even more irritated. The gentleman who was helping me said he the other guy is just in a bad mood. No excuse to treat me that way just because I asked why the special he told me about on the phone wasn’t showing on my transaction. Anyway, not only will I never use that location again, I will it recommend it to anyone. The funny thing is I want to this location because it had better reviews than the other Maricopa locations.
ALMA BProcess the Rental better so your customers don’t have to wait up to an hour to just get the keys.
Lakota MGreat service! Thank you, Christina!!
MONICA AThank you for working with me for the extra day.
KATIE P