Equipment was very dirty and no one was available to show me how to hook it up.
Donald M
River Cities Fuel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marinette, WI 54143
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very convenient drop off location. Highly recommended.
Howard TRide of the truck was EXTREMELY" rough, even when loaded. It was almost as if it. Ended new shocks or had a suspension problem. I had used uhaul a couple of times previously and had no n issues at all. The manager at the Plaza was very helpful as I was unable to complete the online process before arriving for pickup.
Judy HThis has been one of the most frustrating business experiences of my entire life!!My husband went into this location around 4 pm and spoke to Bob who said that they were closed, but he could help. we were hesitant to just leave the 5x8 enclosed trailer at the location where we had rented it because no one was working there and it could be stolen .Also we were unable to use th Uhaul app to check the trailer in at the Xpress self storage where we picked it up.. Bob told my husband that he would accept the trailer and in the morning, he would re-do the paperwork to reflect us picking up and dropping off the trailer in his location. My husband took him at his word. when we later looked at our receipt it reflected a penalty charge of $312.00 for dropping the trailer off at wrong location. we of course called Bob who said that he had indeed changed the time on our transaction, but couldn't re-do the paperwork as he previously stated. Furthermore, he said he didn't know Uhaul would add the charge and could not possibly be bothered to help us explain to Uhaul what he had told us the previous day. He directed us to the APP which was not showing any reservations even though Uhaul has emailed a receipt.This man was unable to take accountability for his mistake. when we asked if it would be ok to drop the trailer off to him, he had an ethical obligation to inform us that there would be a very high additional charge. He was not helpful at all to us and has cost us money in the process. We have been misled and overcharged and treated like we are unimportant as customers. I will never use Uhaul again because of this experience.
Lisa DI have been renting moving trucks for a long time. This location was by far the best one I have used. Melinda and her staff were the most helpful with their knowledge of not only the trucks but also with the area. I would recommend to anyone!
Stacy B