After speaking with a U-Haul rep, this location lied about not offering mobile pickup. The office staff was extremely rude. I was on the phone, filing a formal complaint before leaving the building. I have never been so disrespected by a company that was openly in the wrong, lost our reservation, and gave away our truck.
ELIJAH S
Econolodge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marion, IL 62959
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It’s like walking into a meth house going into the location. It smells and everyone working there seems like they do drugs.
Corey WGet an alignment on the truck it pulls to the right
JOHN MGreat experience!
LINDA AMy recent U-Haul rental experience was less satisfactory than expected. I had reserved an open trailer from an Ace Hardware location, but the reservation was changed without notice to an enclosed trailer and a different pickup site. While the enclosed trailer functioned properly, it was much more difficult to load for my specific needs. The new pickup location was a low-cost hotel that did not feel like a typical or professional U-Haul site. The front desk attendant was courteous but understandably busy with hotel duties, which made the process less smooth than anticipated. Although the equipment worked as intended, the unexpected changes, limited assistance, and unprofessional setting made the overall experience disappointing. I recommend clearer communication and more appropriate pickup locations in the future.
William M