Good evening I have a few concerns regarding the charges made to my credit card for the 15-foot truck rental I had with your company. Please respond to my email at ***@gmail.com regarding the following: • I originally rented the truck for October 31, but due to an issue with the freight elevator and building restrictions on weekend moves, I had to keep the truck two extra days. However, the equipment was used only once for moving out and once for moving back, yet I was charged for three full days. I expected that a large company like U-Haul would at least offer a discount for the equipment in such a case. • My credit card was charged four times: 1. $106.89 on October 31 when I picked up the truck, 2. $181.42 on November 1 for the first extension, 3. $96.11, and 4. $2.16 for unclear reasons on the second extension. The total comes to $386.58, while my final invoice shows $277.53 paid — a difference of $109.05, which appears to have been overcharged. • The mileage used was 13.3 miles (21 km), but the invoice lists 25 km, meaning I am owed about $5. • I refueled the truck with $15 of gas before returning it. Based on the starting and ending mileage and the fuel gauge reading, I should have received a $10 fuel credit. • When I visited your location in person, the representative calculated and confirmed that $25 would be refunded to me, but I have not received it yet. • In total, $124 should be refunded to my account. Please review these discrepancies as soon as possible. Otherwise, I will dispute these charges with my credit card provider and file a formal complaint against the company for overcharging, incorrect billing, and failure to refund the extra payment. Best regards Seyed
Seyedmohammadeli A
Solelyoutdoors
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Markham, ON L3R5M1
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Great staff, easy pickup... was surprised at the amount of guns being sold inside.
MICHAEL NGreat friendly staff, car in great state no concerns with final billing
KAVITHA TThe Markham location did not process the paperwork properly when I dropped off the truck on time. This caused an error in the system and I was incorrectly charged for an extra day. I had to follow up with U-Haul head office and the Markham branch to close the rental.
Behrang RI physically went to this location a day in advance to get help with mobile check in. No help were given. Instead, got pushed to physical checked in which was an hour later since store didn't open until 11am on Sunday. Yet, responsible person was late to work. So didn't got checked in until 11:30am.
HO-FAI L