I have told the counter staff that I have refilled the gas before I return the truck, I also asked how much do I need to pay for the truck, they didn't answer anything. After that, I saw Uhaul sent me a receipt, it charged the fuel for $182.31 and Fule service fee, that's not make sense. I already refill the gas to Full (same as the level I picked up the truck), I have kept all the receipt. I don't understand why could this happen. After I called the customer service hotline, they said I have to take a picture of the dashboard, but the thing is no one even tell me I have to do that. If I know that when I was picking up the truck, I would do so to avoid that huge charges.
HIU F
Solelyoutdoors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Markham, ON L3R5M1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Extremly awful, I booked for 24h, Returen it before 24h and they charged me twice It is Like stealing
MOHAMMADALI SGood evening I have a few concerns regarding the charges made to my credit card for the 15-foot truck rental I had with your company. Please respond to my email at ***@gmail.com regarding the following: • I originally rented the truck for October 31, but due to an issue with the freight elevator and building restrictions on weekend moves, I had to keep the truck two extra days. However, the equipment was used only once for moving out and once for moving back, yet I was charged for three full days. I expected that a large company like U-Haul would at least offer a discount for the equipment in such a case. • My credit card was charged four times: 1. $106.89 on October 31 when I picked up the truck, 2. $181.42 on November 1 for the first extension, 3. $96.11, and 4. $2.16 for unclear reasons on the second extension. The total comes to $386.58, while my final invoice shows $277.53 paid — a difference of $109.05, which appears to have been overcharged. • The mileage used was 13.3 miles (21 km), but the invoice lists 25 km, meaning I am owed about $5. • I refueled the truck with $15 of gas before returning it. Based on the starting and ending mileage and the fuel gauge reading, I should have received a $10 fuel credit. • When I visited your location in person, the representative calculated and confirmed that $25 would be refunded to me, but I have not received it yet. • In total, $124 should be refunded to my account. Please review these discrepancies as soon as possible. Otherwise, I will dispute these charges with my credit card provider and file a formal complaint against the company for overcharging, incorrect billing, and failure to refund the extra payment. Best regards Seyed
Seyedmohammadeli AGreat staff, easy pickup... was surprised at the amount of guns being sold inside.
MICHAEL NGreat friendly staff, car in great state no concerns with final billing
KAVITHA T