I was given the smaller trailer which I wanted in the first place but was told no bc it was a one way trip and the dealer wanted it to stay in town at his business yet charged for the 20ft. Then I was not given any instruction or paperwork at all nothing zilch zero. I was told I had 78 miles the day prior when I made the reservation so I was under the assumption that I was good to go and that was gas included bc I was not told otherwise so I racked up a gas charge of $27.99 and charged some random $16.95 charge I have no clue what it is. I was never told to take pics or anything for my protection until the day I dropped it off and the U-Haul dealer told me all this info and my jaw about hit the floor: I just don’t understand how his negligence should be my fault.
Samantha C
Crossroads Moving Helpers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marquette, MI 49855
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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place was closed so i didn’t get to interact with anyone.
DANIEL BFast and easy
Gary VVery accommodating, easy dropoff.
NEIL MI had a blowout on my return trip which delayed me three hours, both tires ended up being bad. One tire was actually warped why that wasn’t caught when I was taking a long trip is beyond me. I ended up having to spend a night in a hotel, which cost me additional money. I had to change my reservation for U-Haul, which was very cumbersome. I ended up spending over an hour on the phone trying to get to the right person and I still received multiple emails telling me I needed to return the U-Haul immediately, so something wasn’t quite right with you’re online system. The U-Haul dealer told me my lights were working. so that cost me additional money to go and buy parts that I didn’t need and when I showed him the tester that they worked he still insisted that they weren’t going to work well so I had someone look at it. Nothing was wrong with the lights, they worked the entire trip so obviously he didn’t know what he was talking about. Basically this trip cost me a lot more than I had spent previously on a same trip most likely because of the bad tires. I feel I should be compensated for all the trouble I had.
EVELYN D