First of all, U-Haul moved my pick up location to this location and it was about 25 miles away from where I was supposed to pick up. Drove to the new location, arrived at 9am, the time I was supposed to pick the truck up. No one was around. Another customer was waiting too. They were supposed to pick their truck up at 8:30. Finally at around 9:15 someone showed up. They checked in the first person, got to me around 9:25. It was frustrating enough to have to drive 25 miles one way to get the truck and then to get there on time and no one is around makes it much more frustrating. The positive side, the truck was in very good shape.
James N
Across Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsville, IN 46151
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Customer Reviews
- 2.5 Average Customer Rating
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U-Haul sent me to the wrong address to pick up the truck and it screwed up the entire day.
Thomas TAddress led me to a location across the highway from actual return site, which was only identifiable due to a small flimsy sign and a single UHaul trailer partially visible behind a building. Upon pulling in, my vehicle was greeted by 2 aggressive pit bulls, who were called back by a woman I assume was the owner (and who did not come out of their garage to direct me). I uncoupled my trailer in the mud and gravel lot and got a "Thanks" yelled to me from the garage. I'm only marking that the personnel were helpful because I was not mauled by their dogs...
MATTHEW GTruck was dirty, inside and out. Battery was near shot and took several jump starts in order to even use the vehicle. The place itself felt unsafe and unprofessional.
Austin FNo issues at all!
Cathy F