The pick up would have been much easier with a better lock and if the lock box wasn’t so high. It took nearly 10 minutes to open the lock.
JAMES C
Zati Realty Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marysville, WA 98270
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Customer Reviews
- 3.5 Average Customer Rating
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Unfortunately, this truck was one of the worst u-hauls my family and I have encountered. The check engine light was on so there was concern that it would break down on the side of the freeway as this was a 3 hour move. The right rear tire needed 10 minutes of air to get to the correct PSI. The latch would get stuck and the lock wouldn’t lock in so we ended up getting a mallet to help secure the door down. Both chosen locations changed, I do appreciate that there was communication regarding it however was surprised it happened once but then again for drop off. I’m confused how I can make a reservation when the locations don’t have stock. If there was a way to be more accurate as far as inventory then that would’ve helped not change my locations both times. We do have video evidence of the truck and dashboard, overall this was a subpar experience and we didn’t even get a truck with facts on the side - just boxes and a baby lol
Anne MWhen we had a problem with a rental, the personnel could not help us and was told to call the main office. This is total lack of customer and literally the problem was thrown back in our face. This is totally unacceptable! In addition, your computer systems have had all kind of problems on this rental. Perhaps your systems need a thorough review and or upgrade in order to satisfy customers needs in a timely manner.
RODNEY DBuilding was closed. Dropped keys thru the slot.
ROBERT WThis location is pretty much just a drop box as near as I could tell. There were no staff available on Sunday afternoon and it is located in a strip mall. The entire area looks a bit run-down.
ERIC L