Customer Reviews for Zati Realty Group
(U-Haul Neighborhood Dealer)

Rating:

2.0

Unfortunately, this truck was one of the worst u-hauls my family and I have encountered. The check engine light was on so there was concern that it would break down on the side of the freeway as this was a 3 hour move. The right rear tire needed 10 minutes of air to get to the correct PSI. The latch would get stuck and the lock wouldn’t lock in so we ended up getting a mallet to help secure the door down. Both chosen locations changed, I do appreciate that there was communication regarding it however was surprised it happened once but then again for drop off. I’m confused how I can make a reservation when the locations don’t have stock. If there was a way to be more accurate as far as inventory then that would’ve helped not change my locations both times. We do have video evidence of the truck and dashboard, overall this was a subpar experience and we didn’t even get a truck with facts on the side - just boxes and a baby lol

Rating:

3.0

When we had a problem with a rental, the personnel could not help us and was told to call the main office. This is total lack of customer and literally the problem was thrown back in our face. This is totally unacceptable! In addition, your computer systems have had all kind of problems on this rental. Perhaps your systems need a thorough review and or upgrade in order to satisfy customers needs in a timely manner.

Rating:

3.0

Building was closed. Dropped keys thru the slot.

Rating:

3.0

This location is pretty much just a drop box as near as I could tell. There were no staff available on Sunday afternoon and it is located in a strip mall. The entire area looks a bit run-down.

Rating:

5.0

Gabe was a pleasure to work with. Will use this location again in the future.

Rating:

2.0

There is no clear indication of where to drop off the truck or put the keys. And ended up being charged $66 for using this location as a drop off even after searching through my contract, using the drop off locator on the U-Haul site and calling customer service to verify this was a drop off site. Don't suggest drop off locations that you'll just end up charging the customer for using

Rating:

5.0

Gas was lower than supposed to be.

Rating:

5.0

Great experience and awesome customer service! Can’t wait to move again!

Rating:

5.0

I had the best experience and service at the Marysville location.

Rating:

2.0

Communication from the dealer about self checkout when they are closed

Rating:

3.0

This survey has a flaw. I rented a truck in one location and a family member returned it 1471 miles from where I rented it. I have no way of recommending the drop off location. The survey should have a button to bypass a drop off location.

Rating:

2.0

The invoice was incorrect and I was charged for 11gallons of gas for going 25 miles. The gas tank was full when I picked it up and full when I returned it. I will change my rating if they rectify this charge and credit my card

Rating:

3.0

It was an after hours drop so not much to say about this location.

Rating:

2.0

I was forced to change from my reserved drop off location as the reserved location refused to accept my return. At the secondary location the employee did not know how to process the return and had to use my personal cell phone to do so, as well as needing me to back the trailer in for them. Over 90 minutes of my time was wasted, I’m addition to the extra gas and mileage incurred by forcing me to change my return location

Rating:

5.0

Excellent customer support and friendly service make the difference. Thanks

Rating:

3.0

The office does not open at 9:00. The info I received was incorrect. Thank you for helping me through this.

Rating:

5.0

Everything went well here.

Rating:

5.0

Truck in good condition, everything was ready to go except there was no hand truck and I was picking the truck up too early in the morning to have it corrected as they were not open yet. I was still billed the $7 fee even though I never received it.

Rating:

4.0

Friendly service and helpful call line.

Rating:

2.0

Trailer training, equipment inspection, trailer preparation and inspection

Rating:

3.0

I disputed damage during the online check-in because I thought the "X" marking damage was on the picture provided - didn't see the physical sticker on the truck until later. Maybe that could be a little clearer (but I was also kinda stressed so perhaps I misread the instructions). Truck was cleaned but something squeaked horribly - maybe the disc brakes got stuck on a bit? It's a pretty small parking lot for a 26' truck.

Rating:

1.0

I reserved my rental almost a month in advance. Two days before I am scheduled to move, I received a call from U Haul letting me know the truck and location I had reservations at were not available and I would have to get a much smaller truck to move in. As well I would have to go further than I had originally picked out. This is the second time in a row this has happened to me by U Haul. I had to make several trips to get moved which also means I had to pay for more miles which is just bad business practices by U Haul period. I would not recommend anyone use your services any longer.

Rating:

5.0

Great place to rent a U-Haul from, Super friendly walked you through everything to get you going and explained the equipment very well. The return was just as easy. Great place will rent from again. Thanks

Rating:

5.0

Very Professional! Very Knowledgeable! Would highly recommend!

Rating:

3.0

This trailer was a complete hazard! Ratchet straps for wheel tie down would not work and seized! Had to purchase straps to tie down car! Trailer jack was difficult to operate and would jam up half way , used a floor jack to remove off truck! Handle was broken and sharp and while using cut my thumb because 80% was missing! Not to mention the trailer was a complete mess full of sand and salt water debris! Looked like it was pulled out of the ocean! Worst experience ever! Should of never been in service! No plates on trailer and missing part of a paper temp that was damaged from water!

Rating:

1.0

Step your game up

Rating:

1.0

Keys for the wrong truck were in the drop box. Called uhaul three times before someone could help me. On hold 45 minutes for the first call, and an hour the second call before the calls dropped and I had to start over. Wasted three hours of my day standing in the wet and cold watching the daylight slip away. Some customer service would sure be nice.

Rating:

2.0

Poor signage/hard to find parking spots too small for large trucks.

Rating:

2.0

1) the truck was parked in a huge puddle of water, where i was unable to properly inspect all sides 2) the truck was dirty, there was dog or goat hair all over the front seats and dash. 3) the back bed was dirty, as were the blankets.

Rating:

1.0

Habe your associate be there when they are suppose to be to check out the truck waiting 2 hours trying to get the truck to drive off. Had movers at the house doing nothing for hour and half waiting for me to be to pick up a uhaul truck.

Rating:

2.0

The person showed up late to work at 930am. There was no dolly and the costumer service for the U-Haul line was not helpful for the questions I was asking.

Rating:

5.0

The young man that helped me was very kind, and helpful. Even after returning the rental, I had to wait for my ride home. I was standing outside for awhile, it started to rain, and get colder. He came out to where I was waiting, and asked me to come back inside, so I would be more comfortable. He was very thoughtful!

Rating:

1.0

Have a person there when they come to pick up the truck and clean the truck out in the back.

Rating:

1.0

This rating is not for 9414 State Ave Ste F, Marysville. This rating is for the drop off location I was originally suppose to drop off the tow dolly. I-5 U-haul in Marysville that was not open at 10am when they should have been open at 9am. I called, no answer, gate is closed, never even called back. Big waste of my time and gas to have to call and find another place to drop off. I'm buying my own trailer so I never have to use U-Haul again.