I completed the mobile check in and went into the gas station where I was supposed to just pick up my key. The older gentleman there was very rude and abrupt and refused to acknowledge the mobile check in process already completed, and I had to stand there and give him alllllll my information again including my drivers license, debit, address, vehicle type and duration requested. It was like I walked in there without a reservation. Finally he handed me the keys to a different size truck than I reserved, and was really rude about changing it to the proper one. After all that I had to come back in because the mileage and gas levels were wrong. The vehicle was in ok shape, it was pretty dirty inside though. I came back in the return the key later and a different guy was really rude and dismissive. I was also charged twice on my debit card. Bottom line? If Uhaul is going to allow these people to contract for them, they need to be able to provide SOME sort of customer service, as well as offer the services that Uhaul advertises, such as mobile reservations and check-in etc.
Sarah B
Captain Dizzys Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marysville, WA 98270
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Customer Reviews
- 4.0 Average Customer Rating
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Quoted under $100 online, charged over $200, reserved a 20’ but it was sitting on a flat tire when I went to pick it up, all they had was a 15’, so we had to do extra trips which meant more miles to pay for, dirty cab, and the box area had bark all over. The guy that rang us out told me that they didn’t have a regular dolly, which I had on my reservation, so I had to take a utility dolly, there ended being a regular dolly in the truck so I used that one instead of the huge one I didn’t want in the first place, was still charged for both. Expensive and unpleasant experience!!
MELISSA AWould be helpful if this location accepted Tap pay like all the other UHaul locations I’ve used in the past six years.
BYRON WMy original reservation location sent me to a different location and they didn't have 7 my information there either.
ANDRES MThe truck felt like it was going to break down at any moment, they didn't have funture blanks or straps. Also the truck only had a 1/4 tank of gas.
AARON D