Personnel who came to pickup was of no assistance at all. He made us back the trailer up into a parking space, which is really challenging. We had to ask him to unhook the trailer, he did not unhook without being prompted. The check-in paperwork and receipt were late in arriving electronically.
Hy T
ACE Hardware 663
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McFarland, WI 53558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Attendant was not helpful or friendly.
LangHa PKept saying the were “just the middleman” when there was a problem. Lindsey was probably having a bad day but was annoyed I had a problem with the equipment. Nice other associate came out and fixed the problem. Overall experience was one of I was an inconvenience even though I’m local and ‘used’ to shop this hardware store all the time. I can get indifference from Menards so I guess I’ll go there
Matthew WThe ACE employees weren't terribly knowledgeable about the equipment and did not offer to help hook it up to the truck (including verifying operational lights) or look at trailer before leaving.
Mark DEnterred store to be told that the Uhaul system was down and we could not get our prebooked rental truck. Then told that WE would have to call Uhaul directly. After a call was placed to Uhaul Corporate and the regional manager the store manager was able to get into the Uhaul booking system. So much confusion and horrible customer service.
Louis L