Picking up the truck took us 30 minutes. The lady on the phone was super helpful, but it was a painful process. Dropping the truck wasn't easy. The place where we had to leave the car had a regular vehicle, making the process challenging. Maybe you should mark those parking spots as "for U-Haul only." Also, the lock was giving us a hard time. In that tiny area, it was challenging having it open.
IVAN D
McKinney Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McKinney, TX 75070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It’s not a very clean location. There’s no access for older or disabled people. The curb to the store is very high. The gentleman who helped us was very nice, but if you are not willing to do everything on your phone, you’re gonna be out of luck. There was no opportunity to print out Receipt, etc..
Carol LCustomer was amazing and professional
Abigail SThe worker/owner at the location told me to move aside so he could help other customers when I had waited in line like everyone else at the gas station. I had selected in person check-in instead of online because I have my toddler with me and it was very inconvenient and I have self service in the area of the pick up location. The man was very rude and incredibly unprofessional. The inside floor of the vehicle was very dirty as was windshield and there was debris and And garbage left in the cab as well as the trailer from previous customers. The mileage was .8 miles off and did not update correctly.
Paul RI was confused about the process and the clerk wasn’t very helpful and took a long time.
Warren A