The location and gentleman that had to help us get key was very nice …. Thank you. BUT THIS OVERALL EXPERIENCE WAS HORRIBLE. THE PROCESS WAS HORRIBLE THEY CHANGED MY PICKUP LOCATION 3 TIMES IN 36 hours. Was sending me 10 miles from preferred then charge me 1.39 for miles. We were slightly under 1/4 tank and got raped on gas and service charge. The experience was awful. I had to make 3 calls to get closer to preferred. I feel we were raped. We drove about 24 miles total and had the truck for 8 hours and paid $201. Worse experience ever with U-Haul this review does not reflect on specific location. The gentleman there was nice. This review is on U-Haul process and customer service
Sandra B
Car Spot Melbourne
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Melbourne, FL 32935
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They only had 7 of the 24 blankets we ordered. They couldn’t remember their computer password so it took a few extra minutes to get our keys.
Alexis EHave better trained employees please
Akilah L