It's a difficult location to find with absolutely no parking I finally was able to pull around the back of the facility and the owner of the business came running out telling me that I'm blocking all traffic which is impossible because no traffic can go through it's a blocked off area so I said it's okay I'm moving it so I pulled back and I turned it around and moved it to a location that had an open spot and began to do the checkout on my own he ran back out to me and said did I tell you to park there with complete attitude and I said oh I apologize where do you want me to go he said I said the side of the building and he goes never mind just get out of it the vehicle I said it's a brand new vehicle he goes okay cool he goes why are you doing the check out I'll do it myself and I gave him the keys and walked away I met absolutely wonderful people in Boise and meridian Idaho this was my only bad experience it's about customer service he made me feel like shit and he was very very rude to myself and my wife
WILLIAM F
Pro Auto Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Meridian, ID 83642
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Customer Reviews
- 3.5 Average Customer Rating
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Went to return truck and equipment. Called business at noon Saturday and a person said they were closed until Monday. Did not seem like he really wanted me to return it there. U-Haul customer service (Jasmine ) called him and set it right.
RICHARD RFirst of all the location tried to tell me that I rented a larger truck than what I really requested and tried to play it off that “oh the system put you in the wrong size truck”. But after I showed the reservation details i was given the actual truck I ordered instead of the more expensive one. Second, the location added the insurance that I had declined when making the reservation without my consent. It wasn’t until I checked my receipt after I returned the truck that I discovered it (I only rented it for a few hours and didn’t check my email as he wasn’t able to give me a paper copy as “his phone wouldn’t connect to the printer”. So all in all this location tried to add charges to my rental twice (more expensive truck and insurance) so suffice it to say I will never rent from this location again.
Frans HFound broken strap on transport trailer
Kevin BExcellent experience throughout thank you. Made the move so much easier.
Joshua F