First of all the location tried to tell me that I rented a larger truck than what I really requested and tried to play it off that “oh the system put you in the wrong size truck”. But after I showed the reservation details i was given the actual truck I ordered instead of the more expensive one. Second, the location added the insurance that I had declined when making the reservation without my consent. It wasn’t until I checked my receipt after I returned the truck that I discovered it (I only rented it for a few hours and didn’t check my email as he wasn’t able to give me a paper copy as “his phone wouldn’t connect to the printer”. So all in all this location tried to add charges to my rental twice (more expensive truck and insurance) so suffice it to say I will never rent from this location again.
Frans H
Pro Auto Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Meridian, ID 83642
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Customer Reviews
- 4.0 Average Customer Rating
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Found broken strap on transport trailer
Kevin BExcellent experience throughout thank you. Made the move so much easier.
Joshua FMade it very quick and easy to pickup and drop off.
jonathan cHe was rude. Made me feel like a big bother. I tried to talk to the gentleman because had a tow trailer and was unsure of where to drop off. Instead of listening he got rude and upset. Sent me away saying he would take care of it. I hope I never have to use Idaho U-Haul again. By the way I have spent 2500$ using U-Haul to sent my son to Mississippi and me to Idaho. Ifaho U-Haul are rude unprofessional.
Bonnie C