Great People and Communication
KENNETH W
Rocky Mountain Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Meridian, ID 83646
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- 4.5 Average Customer Rating
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Great People and Communication
Kenneth WGreat People and Communication
Kenneth WGreat People and Communication
KENNETH WI had a terrible experience picking up a U-Haul from Rocky Mountain Storage on August 30th around 12 PM. I used the U-Haul app (which was very easy to use once the truck was located) The first step in the app was to locate the truck and verify that the code on the truck matched the photo provided. The problem was that the truck was not where the app pictured it to be. Instead of wandering around the lot, I went to ask for help. Before I could even walk inside, the woman working the front was already unlocking the door, asking how she could help me. I showed her my app and explained I was just trying to locate the truck. Immediately, she asked, “Did you scan the code?” I showed her again that I was still on step one, find the truck, and repeated that I just needed to know where it was parked. Instead of listening, she kept repeating over and over that I needed to scan the code, completely ignoring what I was actually asking. Scanning a code wasn’t going to make the truck magically appear where the app showed it. Her tone was rude and aggressive from the start, and the way she spoke to me made it seem like I was incompetent or bothering her for asking such a simple question. It was clear she felt I was inconveniencing her, when in reality, all she had to do was point me in the right direction. After brushing me off, she finally sighed heavily and said, “Oh my gosh, I’ll just do it,” and even muttered under her breath that “this is why I hate the app.” She walked inside, and I followed her. She asked for the name on the reservation and continued to insist that I should have gotten an email with a code. At this point, I was very frustrated because I wasn’t asking about a code and didn’t need help with one, I just wanted to know where the truck was located. I explained that all I received was an email full of terms and conditions, no code. She still ignored that, then got up and walked outside to the lockbox herself to hand me the keys I never asked for, and finally pointed me in the direction of where the truck was parked, which was all I had been asking for from the beginning. Once again, I wasn’t even asking for help with the lockbox or the code. I was simply trying to find the truck’s location so I could complete the check-in through the app myself. Because once I located the truck and verified the code on it matched the one in the app (confirming it was my rental), I eventually got to step 3 that then instructed me to locate the lockbox to retrieve my key. If she had just pointed me in the direction of the truck to begin with, I could have followed the steps exactly as intended and completed everything myself without “inconveniencing” her at all. By not listening, she made her own job harder and turned a two-second question into an unnecessary confrontation. To top it off, when everything was finally over, she ended the interaction with a snarky, fake-pleasant “have a good day,” which only came across as condescending. There was nothing friendly about her tone, and I walked away genuinely baffled that the interaction had even happened. This entire interaction was unnecessary, combative, and unprofessional. She should not be the face of this business if she’s going to treat people that way. A simple two-second answer turned into a frustrating ordeal where I was made to feel small and unwelcome. I will never use Rocky Mountain Storage again, nor rent a U-Haul through this location. If needing assistance in any way means being treated like an inconvenience, I’d rather take my business elsewhere. I unfortunately did not get her name, but whoever was running the front of this location on Saturday, August 30th, around 12 o’clock is the person I had this interaction with.
Kendall C