This location was ok. It was on the main highway close to us. The email and app instructions for drop off seemed inconsistent and buggy though. There were instructions in one platform to scan a bar code to continue--I think this was email. I looked through these before arriving at the location but when I arrived at the location, the barcode scan option was not available so I had to muddle through the process a different way--through the app. Not a big deal but the original instructions seemed more informative and structured. This resulted in us dropping the keys in the box before we took photos of the odometer and fuel gauge. We were there 10 minutes before the pick up time as well but with all the confusion with the return process and trying to reach a rep by phone only to be advised I was 21st in line, I decided to try the chat feature. By the time I was able to chat with a rep 10 minutes after the drop off deadline after two unsuccessful attempts, she informed me she'd request a waiver of the late drop off fee of $20. While I'm appreciative of the offer, I wasn't late. Nevertheless, all seems to have gone well with the charges. She advised the pick up agent would confirm the fuel and odometer readings were in line and I should be good to go. I was charged the quoted rate about a week ago and haven't been charged anything additional so I'm assuming all was good. This location is not what I would consider clean and inviting as it is a pawn shop with fenced in guard dogs to secure the perimeter. That doesn't bother me, but if someone is looking specifically for "clean and inviting" this would not be the location for you. The truck was dropped off outside of the pawn shop's business hours so I was not in touch with any personnel on premise.
DANA B
Dempseys Pawn & Gun
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Meridianville, AL 35759
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Customer Reviews
- 3.0 Average Customer Rating
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THOMAS BOwner did not mark trailer as returned and I received email that I had not returned the trailer. So I had to call to fix the issue.
SHAWN TClear information
maurice sThe trailer looked in good condition. . The man in charge was very helpful and checked all of the functions.
Vaughn K