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Monique W
Customer Reviews for Dempseys Pawn & Gun
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was ok. It was on the main highway close to us. The email and app instructions for drop off seemed inconsistent and buggy though. There were instructions in one platform to scan a bar code to continue--I think this was email. I looked through these before arriving at the location but when I arrived at the location, the barcode scan option was not available so I had to muddle through the process a different way--through the app. Not a big deal but the original instructions seemed more informative and structured. This resulted in us dropping the keys in the box before we took photos of the odometer and fuel gauge. We were there 10 minutes before the pick up time as well but with all the confusion with the return process and trying to reach a rep by phone only to be advised I was 21st in line, I decided to try the chat feature. By the time I was able to chat with a rep 10 minutes after the drop off deadline after two unsuccessful attempts, she informed me she'd request a waiver of the late drop off fee of $20. While I'm appreciative of the offer, I wasn't late. Nevertheless, all seems to have gone well with the charges. She advised the pick up agent would confirm the fuel and odometer readings were in line and I should be good to go. I was charged the quoted rate about a week ago and haven't been charged anything additional so I'm assuming all was good. This location is not what I would consider clean and inviting as it is a pawn shop with fenced in guard dogs to secure the perimeter. That doesn't bother me, but if someone is looking specifically for "clean and inviting" this would not be the location for you. The truck was dropped off outside of the pawn shop's business hours so I was not in touch with any personnel on premise.
DANA BThanks!
THOMAS BOwner did not mark trailer as returned and I received email that I had not returned the trailer. So I had to call to fix the issue.
SHAWN TClear information
maurice sThe trailer looked in good condition. . The man in charge was very helpful and checked all of the functions.
Vaughn KStore representative showed up 45 minutes after the scheduled opening time.
Patrick SNo one was there and hard to find!!
Victoria CThey put the wrong return address and i got charged for 2 extra days even though i returned it the evening i rented it.
Alicia CBetter online check in , very dissatisfied with it . Probably try another rental company next time
David SPlace is a dump
Peter MNo comment.
Niki HBest rental experience I've had over the years
Jim JHelped park and get my car unloaded. Super quick and easy
Chelsea ZSee above
Scott DI was greeted with a big hello and he was very helpful on getting me the trailer that fit my needs I would definitely recommend going to Dempseys pawn and gun for my next uhaul needs
Donald CNo fuss no muss. I needed a truck at the last minute… literally. And they came through 👍.
Jeanie COwner was very nice and friendly. He answered all my questions and was great to work with.
cynthia eIt is very small and the Staff Member said he would check the milage and complete the paperwork. He did not. I received a notice I did not return the truck on Tuesday. I returned it on Saturday. He was the only one there and I parked it the best place I could on the side of the building. Hopefully the truck is checked in now.
Thomas TIt was an excellent experience
David HThere were too many trailers and trucks at this location. Probably the smallest location I have ever dropped off at. There was a truck parked right as you pulled in blocking the way. Another trailer was in the way, but probably placed there because the truck that was blocking the way. I have driven trailers for many years but it took me over 30 min to maneuver around to drop off the trailer. This location rarely manned and not very well maintained.
JOHN AQuick & easy drop off.
Michael HPainless drop off and friendly service! Great location!!!
THOMAS EGentleman was very kind and. Very knowledgeable
MARYLIN MCustomer service was excellent and the trailer was clean and ready for the road.
LARRY STry to make sure that the supplies that a person orders with their truck are in the truck, and not be told that everything is there and ready to go.
Anika LExcellent location!!!
THOMAS EWe dropped of our transport after hours so we did not talk to anyone there..
mert jNo improvement needed at this time. Would rent from this location again.
kevin hSmooth and easy rental like ability to do this online. Representative was very helpful and knowledgeable
jeff dNothing to improve on everything was great!
Jonathan DEverything is excellent
Dale NAssistant was will to do check in without me doing anything
Bobby SI had an appointment for 8:30. I showed up and she said she didn’t have a truck. Told me to call the hotline and left it at that. Then I called and the other place was a non-person business. So I had to return to get the equipment from my original order. I showed up at 10:30. Sat in the lobby. The company didn’t have all my equipment I asked for. I didn’t leave until 11. 2 and a half hours later. I had family and friends at my apartment at 9 to help and they had to leave at noon. They waited two hours on me. Because I had a pitiful experience with uhaul and this location. She was not helpful and did not offer assistance the first time I showed up.
Jacob SI had the pick up and drop off location changed and it cost me around $25 because the initial U-Haul location was across the street and this one was in another town.
Brock NThey were very helpful
JEREMY AThis place was great. Good people.
Rodney SVery helpful
Tina MI had my pick up scheduled for 9:00 am. The store owner did not show up until 9:30am and did not even know he had a rental that morning.
William FIt qas an awesome experience, quick and easy
alexander gNothing it was all good.
albert lMy overall Uhaul experience has been awful! I need someone to contact me about issues I am having with a Uhaul rental from April 13, 2019. Karen Simmons 256-665-8389
KAREN S