I dropped off the vehicle a full day early. The person was rude, did not pick up several calls that I made to the location, said she was too busy to answer the phones, only spoke to me when I showed up and said she was bothered, overworked as the only person there, and would deal with the return. Told me I didn't need to sign anything and she'd check it in. Apparently she did not, and I got a late notice and a demand email saying it was going to be reported stolen. THEN I got a paid in full receipt??? This has been a real hassle and UHaul should make it right.
STEPHEN P
Sunshine Food Mart #133
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Merritt Island, FL 32953
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Customer Reviews
- 3.0 Average Customer Rating
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Brian SThe vehicle had alot of damage dents, scrapes. The windshield was cracked, the window was down it had rained there were lizards in the cab and the truck had just under half tank of fuel. I asked attendant for the keys I presented my identification and my phone with my confirmation number and she still had me wait until after she called her boss at home. The attendant had no clue of the amount of damage there was to the vehicle. I was extremely disappointed.
PATRICK VAlright
DAVID WThey were unaware I had a reservation. A call had to be made to figure out what to do. The teller was kind. There were sunflower seeds and a cup left in the cabin. Our windshield was TAPED down
Amanda B