I came to the place to pick the truck but it was not available. I called the customer service and I took almost one hour to be answer. Finally, the assistant said the truck I booked was not available, so I had to wait an extra hour or pick another truck. After I returned the truck I was charged a fueling fee but I returned the truck filled up. I tried to chat with you but could get in. Overall, the experience was not so good and I look forward to hear from you about the fuel fee that I don’t owe. Regards
Raul F
Superstition Farm
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good and excellent customer service! Would recommend friend to go to this location to get and rent a truck.
Ray KNo improvement needed
Michelle JThis location was Terrible, We had to re fill out all the information at the desk , they didn’t have the truck We reserved 20’ only a 10’? Keep in mind they charge per mile driven . We drove to the house to find out the ramp was missing drove back to this location they offered a trailer to help with took that back to the house . Ended up being charged 135.00 for 9:28-3:00pm no discounts except 10$ taken off for the trailer 16.00 fees added . I tried calling the manager after my husband returned it and there was no answer mailbox was full couldn’t leave a message. They overcharged for rental miles and truck .
YVONNE PDespite reservation for mobile pick up, the option was not available in app or on the website and multiple calls needed to be placed to even be able l to initiate, check in, and complete the process.
Daniel A