The facility was not open at the stated open time. Waited 10 minutes for someone to come. Then waited another 10+ minutes for them to find the key. The vehicle had visible dents and scratches which upon return I had to prove was not done by me. The transmission was clearly not right, hard to get in gear. It however did make it to my destination. The cabin itself had food from the prior rental. I would not get a vehicle from this location again. I have used uHaul many times and this was the first bad experience.
Denis B
K W Safe Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, ON N2J1X5
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Customer Reviews
- 4.0 Average Customer Rating
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Clarify with renters that there is nobody at location pickup and you must have the app to walk you through your pickup and dropoff. Confusion where to dropoff the vehicle as there was another truck parked where I picked up truck. dropoff area is a small alley and I didn’t want to block the other truck parked there if someone was coming to rent it. I parked on the road and called the contact number but no answer. Otherwise the process was great using an app unsteady of standing in a lineup.
Sally ASo happy to find you next to Lens and got a super van for just what we needed. Staff friendly and helpful.
SHARON BI had a very disappointing experience with this location. I was charged extra $37 without any clear explanation or notice. The parked trucks were positioned unsafely—some even near the rail line—making it dangerous to drive in and out. The truck provided was very old and poorly maintained. Additionally, the office was extremely difficult to locate. Overall, it was a frustrating and unsafe experience that needs urgent attention and improvement.
NAZMUL HI was told to put any number as estimated miles as I would be refunded if I didnt use all of them. Out of 25, I used only 8, but no refund was received. The persn at the counter didnt know what he was doing at all.
DILJOT S