Made reservation online. Went to pick up. The location has me their phone and i sit in the phone with uhaul because the location doesn’t directly process it. After completing the check in process, they tell me my reservation is cancelled and i need to call another number to see why. I make another reservation online and them complete the check in process 3 times before it works. It took 2 hours just to pick up the truck
ESTEBAN S
Metro 1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33155
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They shouldn't advertise that pickup is available anytime; it's only from 9:30 AM to 5:00 PM. While the person who answers the phone is polite, the office staff have a very bad attitude. Additionally, the van was dirty when they handed it over, yet they charged me a cleaning fee.
EDITH RCouldn’t complete the online check in since someone who was not at the location was responsible for the keys and had to wait for their approval before taking the vehicle. It took 4 days after returning the vehicle for it to be marked as returned in the system. I’ll travel farther next time
Michael COnce again the rental was very smooth and fast. Thank you guys.
JUAN BSuper easy and accommodating! Would definitely recommend and use again for myself! Loved that they do mobile check in and out Thank you for helping make moving just a tad bit less stressful.
Jessenia C