There was nowhere at the location, I had a number to call when I got there, but nobody answered the phone or returned calls. I didn't realize at first l, that I could drop my trailer off, by using the app. Maybe you could better serve the customer by advising this up front.
Terry J
Auto Care Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middlesboro, KY 40965
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- 4.0 Average Customer Rating
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Kelly FThis was one of the worst experiences I’ve had with U-Haul. It took over an hour to do the online self check-in because the app was not working and we had to call to get assistance. We received a phone call twice, confirming our reservation and all items would be included for the booking then received a text the night before saying the Dolly will not be provided when calling to talk to customer service we were hung up on rudely by one of the managers when discussing our issues as she screamed at us and then hung up the phone on us. This was very disappointing in U-Haul and I will never recommend this to my friends and will never use U-Haul again I will go with enterprise or other moving companies as this was a terrible terrible experience.
Lindsey GWe dropped off after hours
Chris GI will 100% recommend this location for rental services, they went above and beyond helping me get hooked up to the trailer and getting setup to leave.
Logan H