The lady from the Secured Storage made it very clear she is not responsible to help with UHAUL assistance. I understand this is not her usual business. But, Im hearing impaired, was MY FIRST and LAST time placing a pickup order, ahead of time. The button on the truck was normal, how come I had to wait for a tow truck, 2 hours later to tell me and it was o.k., noone knew anywhere else.i feel it should have been mentionwed in the paperwork or somewhere in the 1-800 number for troubleshooting! I felt so embarrassed and belittled by using this service with som form of verbal help. Due to my heong problem I have an AUDIO PERCEPTION problem. That doesn't blow me to interpret as normal hearing people. I can't RUSH these for the he first time. I was very FRUSTRATED. I don't care about to ask op at this location, again. I have UHAUL over the years. This is such a disappointment, that there wasn't a representative to help me in person! I'm a caregiver a of disabled VETERAN! Imagine how I would have fwlt had he been with me! Some s in vuc s aren't for EVERYBODY!
Erica S
810 Cheney LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Titusville, FL 32780
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I did the mobile check in. The app was awful and wouldn’t complete steps. When I went to return it, the app didn’t work at all. There is no guidance to where to find a person to talk to onsite. I knocked on the door of the storage place and asked if they were associated with the UHaul rentals. I didn’t get a clear yes or no which was concerning. The lady took the keys to the truck I was returning and closed and locked the door. What the hell do I do then? Then I get a receipt in my inbox saying the truck was returned at 1pm and there’s a fuel surcharge. We had just filled the tank to 3/8, the level we had picked it up at and returned it at 11:30. So I’m being charged for someone else using it even though I returned it early in perfect shape??
JACLYN BDo you origination Location had horrible customer service. When they were confronted with the error, they made about the return location. They told me to call the one 800 number instead of fixing it. It then took a second trip back to that location to get things resolved before we could safely leave on the move.
Annemarie BI was charged to refill a full tank of fuel, but when I picked it up it was only at 1/4...I only put 18 miles on it....
Jacob LUsing the app was slow
John B