Pick up location lacked customer service support and reservation was messed up for them.
Tracinda M
810 Cheney LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Titusville, FL 32780
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkHaving to use the app was difficult. Seems like older folks could use more help. I had a hard time and it was hot and aggravating. Buttge truck was clean and ran great. Drop off was much better.
Phillip WEverything was fine except that there was a leak in the front of the bay that damaged many of my boxes.
DANIEL HChecking in online was very challenging. Nothing said about you have to be on property. Thank goodness there was someone on sight to help us pick up the truck. Not impressed. I’m doing all the work and less humans to help. I should get a discount to do all the work
David EThe lady from the Secured Storage made it very clear she is not responsible to help with UHAUL assistance. I understand this is not her usual business. But, Im hearing impaired, was MY FIRST and LAST time placing a pickup order, ahead of time. The button on the truck was normal, how come I had to wait for a tow truck, 2 hours later to tell me and it was o.k., noone knew anywhere else.i feel it should have been mentionwed in the paperwork or somewhere in the 1-800 number for troubleshooting! I felt so embarrassed and belittled by using this service with som form of verbal help. Due to my heong problem I have an AUDIO PERCEPTION problem. That doesn't blow me to interpret as normal hearing people. I can't RUSH these for the he first time. I was very FRUSTRATED. I don't care about to ask op at this location, again. I have UHAUL over the years. This is such a disappointment, that there wasn't a representative to help me in person! I'm a caregiver a of disabled VETERAN! Imagine how I would have fwlt had he been with me! Some s in vuc s aren't for EVERYBODY!
Erica S