I am extremely dissatisfied with the service I received during my recent U-Haul rental. The experience was frustrating, very unprofessional, and far below the standard I expected for U-Haul rentals. Here are the key issues I encountered: Return of vehicle: The staff was unhelpful and dismissive when I asked for an explanation about additional charges when I returned. No contract was received or explained during the rental process. It was sent to me via email once I was off the property with the vehicle. When I picked up the rental, I paid $110.22 (Rental and 50 miles of travel at .99 per mile. When I started the vehicle, the fuel gauge was a little above the first line with 126 miles to empty. I drove the vehicle approximately 40 miles or a little more and returned it after I returned the fuel level to its initial level, which gave the vehicle 130 miles to empty, and once I returned the vehicle read 128 miles to empty. The employee stated the vehicle fuel was not correct and wanted to charge me an additional $70 +. The manager was retrieved, and she was extremely rude even after I showed her the picture of the fuel before I left the location. As a business professional, I would pull any contract you have with this business and refuse to let my product be distributed from this place. This "hotel" is well known for gambling, drug usage, and prostitution. A simple open records request with the Milledgeville Police Department will solidify your decision to stay away. The only reason I used this business is that it's close to my home, it was raining, and I needed a covered transportation method to protect my daughter's property. Not only did this cause significant inconvenience, but it also disrupted my moving plans and added unnecessary stress. I feel that as a paying customer, I deserved better communication, accountability, and customer service. I’m requesting a formal response and appropriate resolution (e.g., refund, credit, or acknowledgment of the service failure). I hope U-Haul takes this feedback seriously to improve future customer experiences.
BRIAN E
Super Inn An Suites
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Milledgeville, GA 31061
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Customer Reviews
- 3.0 Average Customer Rating
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The check-in process requires a lot of work for the customer. There appears to be no discounts for customers that do the self pick up and the self drop off. Your software is slow. During the pick up, I lost connection several times. During the drop off, it was slow and at times I wasn’t sure that it was even responding. Additionally, the survey is asking if people at the drop off were helpful. It’s a drop off location that’s on demand so my only answer is no because there’s no one there.
WILLIAM MMove to southside
Lorzena DGreat service
Andre HHotel was run down and the Uhaul representative was aware. The Uhaul was supposed to have a dolly but did not. Self check in with the Uhaul was extremely difficult. Was on and off the phone with different Uhaul representatives for a little over an hour. Had to cancel existing reservation and create a new one since it took so long to get everything in order after I had already made a reservation earlier. Truck was clean but alignment seemed like it needed to be serviced. Trucks abs and tcs went in and out throughout the trip. Maybe improve on truck services and customer service. Rough trip/move due to so many hiccups. I am still thankful overall but not looking forward to my next move.
Nicholas R