Despite having a reservation, my reserved trailer was not available. The agent did a great job offering me an upgrade for a price match. Returns was difficult for a one day rental given I rented on Saturday and the location was closed on Sunday and the trailer has no key to drop. Again the agent helped me with the return mishap the following morning they opened.
BRIAN L
Milton Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milton, GA 30009
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great experience. Very easy, no problems.
Michael PNothing
TERESA HSarah is fantastic. Friendly and personal. Really a joy to work with. However...She did not go over the agreement at all. She didn't mention that fuel must be returned as was. Some people assume that's what the $1.09 a mile is for. While I knew from prior experience that I needed to replace the gas, that wouldn't be clear to a first time renter. Secondly, she didn't mention that returning after hours would incur an additional $20 fee, which is absurd to start with, whether explained or not. I imagine this was not her personal choice, but rather the company policy she was instructed to practice. I got there ten minutes after they closed. Had I known, I would've gotten there a few minutes earlier. Lastly, the all-in sticker shock of what I was charged based on what I was expecting was mind blowing. $49.95. Plus $1.09 / mile. No sweat. Plus insurance. No problem. I was expecting something on the order of $100 give or take. On the website, I purchased the $15 trip protection. I was charged $30. My tab wound up being $214.63. U-Haul are the WORST example of hidden / unexplained fees of any legitimate business I've ever dealt with. It's why I only come to U-haul when I'm in a bind. It would seem that you've positioned yourselves as a gimmicky, sheister operation who preys on either ignorance or desperation. I NEVER recommend U-Haul unless you're the absolute last resort. And I tell anyone who asks about doing any kind of move that counts to avoid U-Haul like the plague. Whenever I have the benefit of advance planning - even a week - I go to Penske. Of my half-dozen U-Haul experiences, this has been the worst. That had nothing to do with Sarah. It has everything to do with U-Haul's corporate values and policies. Sincerely, One VERY unsatisfied customer.
CHRISTOPHER AStaff was excellent, very helpful and flexible. Rented a truck for the day, easy in, easy out, no problems. Added a storage unit while I was there, and it too was clean and easy to access. Definitely recommend.
Patrick P