Great experience. Very easy, no problems.
Michael P
Milton Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milton, GA 30009
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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TERESA HSarah is fantastic. Friendly and personal. Really a joy to work with. However...She did not go over the agreement at all. She didn't mention that fuel must be returned as was. Some people assume that's what the $1.09 a mile is for. While I knew from prior experience that I needed to replace the gas, that wouldn't be clear to a first time renter. Secondly, she didn't mention that returning after hours would incur an additional $20 fee, which is absurd to start with, whether explained or not. I imagine this was not her personal choice, but rather the company policy she was instructed to practice. I got there ten minutes after they closed. Had I known, I would've gotten there a few minutes earlier. Lastly, the all-in sticker shock of what I was charged based on what I was expecting was mind blowing. $49.95. Plus $1.09 / mile. No sweat. Plus insurance. No problem. I was expecting something on the order of $100 give or take. On the website, I purchased the $15 trip protection. I was charged $30. My tab wound up being $214.63. U-Haul are the WORST example of hidden / unexplained fees of any legitimate business I've ever dealt with. It's why I only come to U-haul when I'm in a bind. It would seem that you've positioned yourselves as a gimmicky, sheister operation who preys on either ignorance or desperation. I NEVER recommend U-Haul unless you're the absolute last resort. And I tell anyone who asks about doing any kind of move that counts to avoid U-Haul like the plague. Whenever I have the benefit of advance planning - even a week - I go to Penske. Of my half-dozen U-Haul experiences, this has been the worst. That had nothing to do with Sarah. It has everything to do with U-Haul's corporate values and policies. Sincerely, One VERY unsatisfied customer.
CHRISTOPHER AStaff was excellent, very helpful and flexible. Rented a truck for the day, easy in, easy out, no problems. Added a storage unit while I was there, and it too was clean and easy to access. Definitely recommend.
Patrick PThe truck I rented was a high mileage truck with lots of wear and tear. While it served my purpose, I was surprised the mileage was 133k+ and the mileage showed on the appearance. Overall the process was simple and straight forward. I would use this location for my next rental.
Gregory W