When I knowingly was returning my trailer past the date of expected return, I tried calling (as instructed to do) the depot where it was scheduled to be returned to on the day of expected return [twice] and there was no answer, no answering machine, no call-back information. I again tried calling the next day (now 1 day late, and still 1 day short of being able to return the trailer), and again no answer, no answering machine. Very unorganized, very unprofessional. Overall terrible experience.. and that does not even cover the headache I had every time I attempted to make a change to my contract via website and phone, where the pick up time/location and insurance coverage fees were constantly being changed. I was told Uhaul would call me 24-48 hours before pick up to confirm and verify details, and Uhaul never called me. Just terrible service all around. I would never recommend.
Mason G.
Chateau Ashton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minden, ON K0M2K0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I booked a month in advance and found out the day before that the truck was sent to someone else. I had to make multiple trips of 3 hours because of a smaller truck that was provided
Philip Y.Matthew was excellent to work with.
Jonathan D.The location is small but provide a convenient, useful service for the area. The agent was great: helpful and friendly.
Bernard W.