Not impressed with the lack of customer service picking it up and returning it. I was yelled at for not parking in the right spot. Even though there was one one spot left in the parking lot. The lady working told me the systems were down, she would email me the confirmation of the drop off later. I STILL haven't received anything from her! I picked up the Uahul Friday, April 16 @3pm and returned it Sunday, April 18 @11:45am.. I paid way to much for the entire experience!!Debra C.
Moving Truck Rental in Modesto, CA at Security Public Storage McHenry LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Modesto, CA 95356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This was the worst uhaul experience I ever had, and I rent alot or use to. First did not mention go by mileage so just to sacramento and back 200.00! I would have just rented uhaul bigger truck for that matter and only got from10am to 4pm! The truck was dirty , the windshield was really dirty! Then because overcharged so much didnt give me receipt was told it will be emailed what kind of bullcrap was that!!! I will let everyone I know and anywhere I can post what they did during a time like this. I drove to Sacramento to pickup bedframe because couldn't afford new one , just to be overcharged 200.00 Never Never go to this location!!!!Grace G.
Kat was Extremely helpful my last minute needs, she went above and beyond (especially when I forgot my keys in the cupholder) to make sure everything worked out, very friendly excellent customer service:)ROBERT F.
Gas charges are very highVinod A.
Process was seamless... Clerk was able to assist me and I was out of there in 10 mins..LISA B.
For one when I arrived they told me they didn't have a reservation even tho I had the confirmation emails they had take the money out of my account ! Not to mention I could clearly see that the truck parked out front was the one I had reserved. They sent me to the actual uhaul place in which they told me that my truck was ready back at the other place so they called them and still couldn't figure it out!!! So they hang up and the man at the uhaul tells me to pay for ANOTHER TRUCK there and I'd be refunded for the first one I agree and start the process then get a call from the storage company saying the truck is there and they didn't know why there was a mix up by this time I waisted OVER AND HOUR of my day when I needed to be packing up my deceased grandmothers belonging . Horrible service and I was went even offered a discount. Will not returndanyel W.
Terrible experience. I've rented multiple Times from Uhaul (another location) and always had a pleasant experience. No live person to speak with. A lockbox was present with a key. Had a terrible time logging onto the site to pickup and drop off the vehicle. I will never use this location again!Lourdes B.
The truck smelled like cigarettes. I find it unacceptable to smell like thatMatthew C.
I was charged a deposit & then charged when I returned the truck. Not cool.Jacqueline H.
The wait time for the approval to go though was ridiculous and extremely frustrating. It took 25 minutes. Do not prefer this method of pick up.Erin R.
Staff was nice and easy going. I got the ladies name of who we dealt with but she nice fast and efficientNadia V.
The woman I delt with did not take the time to familiarize herself with anything regarding my reservation and It was rather annoying. She told me the truck was on full with gas, yet. When I turned on the truck it clearly read it was 3/4 of the way full. I even let it run for a good 5 minutes. I never moved the truck before I went in and talked to the clerk again and told her about the situation she probably told me know that the tank was on full completely and she just had checked it and I did it like I was lying so I had to go back out to the truck take a picture of the odometer and the fuel gauge and it come back in and show it to her and she was very snooty rude and short. I was not about to pay for gas that I did not use so I did ask her to know that the fuel tank was truly on a 3/4 the way full.Andrea R.
Thank you for being so nice. Great employees and will recommend you to all my friends. Thank youmichael K.
The truck itself had trash and bitten nails inside of it and also looked like there was drug residue in the cup holder. It seemed like it wasn't cleaned out for months. When ever I'd press on the gas to accelerate hot air would hit my foot and the whole floor board and it felt like my foot was catching on fire. Pretty sure that is not normal.Olivia P.
Truck was new, clean and perfect for my needs. Very impressed.mark F.
Great customer service. Would definitely use you guys again.. nothing to improve. Keep doing a great jobDwayne V.
Horrible experience. They tried to charge me $33 because they claimed I had to return it with more gas that what I was given because of the gas that was missing from the last renter. Made absolutely no sense so I spent 1 hour on the phone with Uhaul, who were also of no help. In the end the location finally called Uhaul and they didn't charge me. This could've been resolved if they had called in the first place instead of telling me to call them or suggesting I go put gas to avoid the charge. I received the truck with 1/8 tank & I returned it with 1/4 tank of gas, which was more than it originally had. Wouldn't recommend this rental service to anyone.Raquel V.
The new staff at this location are professional and very helpful.Steven D.
Staff was nice but extremely unprofessional.NICOLAS H.
Staff was friendly and helpful.Sharon R.
The rental truck did not have a ramp as was stated it would online. I had to wheel the washer and dryer and refrigerator on a hand cart to the new storage locker on foot. These heavy appliances were the main reason for renting the truck. Big disappointment to have everything ready to load only to find that there was no way to get it into the truck.Christine C.
Top notchAna W.
One staff member, very busy took 30 minutes to get into truckRANDAHL R.
The gas indicator was wrong and I told this problem to responsible person , but I have to paid $21 gas cost for 11 mile.Ehsan S.
The dashboard looked dirty and like there was weed residue left by previous driver.Amelia M.