Not charge customers for cleaning fees that are unsubstantiated. Also, not charge customers for cleaning fee when you give them a truck that is dirty a reaks of cigarettes smoke and when the customer provides this comment to you laugh and talk about how since you are a smoker you guess you could not smell it while saying you will get the maintenance to change the cabin filter. What does that do for my experience (the customer and non smoker)? Nothing! The apology was charging me 10 dollars for a cleaning fee and when I tell you I have pictures that show the back of the truck is clear of debris you tell me I have pictures too and to take it up with Uhaul. Worst experience ever. I had to do another rental of the same magnitude immediately after and I tell you have lost an option. I'm gonna go with someone else while I submit a complaint.
ARETHA M
Just For Fun
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, GA 30656
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Customer Reviews
- 4.0 Average Customer Rating
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Nice people to work with.
HAROLD RProfessional and nice team
BISMARCK MThe sweet lady that was working that day was very kind and helpful will be going back and referrals with friends and family
TERESA SThe have hidden fees and will mot get management to the front to speak to you about them. States you have to go find him on the golf range in the back of the building . Very unprofessional . For 11 miles to be charged $90 is ridiculous .
IMANI G