I had requested a cart that wasn’t in the truck. The manager did nothing to help me with it and was reading my credit card numbers out loud while another customer was in the store.
Kevin R
Station PV1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal, QC H1E3J9
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Customer Reviews
- 1.5 Average Customer Rating
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J'ai loué un diable, et il n'est pas dispo. Alors mon déménagement a été plus difícil
Jorge MFirst ,the person in charge of that location has zero customer service.. i waited about 20 minutes for him just to open his computer. Second, he gave me the keys 30 minutes later and he tells me that i have to go clean the snow of the truck because i’m the one who’s gonna use it. I lost another 10 minutes just cleaning the snow of the truck just so i can drive it. It’s unfortunate because that guy represents UHAUL and I’m sure i’m not the only one with a bad experience at that location..
Jean NLocation is not very clean , and had presence of loitiers which seem to be friends of the staff members.
Deven DFirst U‑Haul experience, but probably the last. I booked my reservation over the phone. The agent scheduled the truck for pick‑up on a Sunday at 10 a.m. at the Jean‑Talon location. A few days later I received a call telling me that the pick‑up was actually at Ave André‑Ampère (very far away) at 11 a.m.—one hour later than the time I had booked. This was already frustrating and disrupted all my moving plans. When I arrived at the pick‑up location, I had to wait about 15 minutes for the owner to arrive and complete the rental contract. It took a very long time because he did not seem to know how to use his rental‑software system, and I had to help him. We struggled for a while, and I saw him enter incorrect information in order to finish the process. I finally received the keys about one hour after the scheduled pick‑up time, so two hours after I initially wanted the vehicle. This completely delayed my plans for the day. I noticed right away that the left wiper (driver’s side) was broken, and I had to adjust it manually. It was a snowy day, and the wiper fell off twice while I was driving. I had to stop and put it back in place manually, which was extremely dangerous and could have caused an accident. I informed the pick‑up location owner’s wife of this problem when I returned the vehicle. In addition, I paid for a certain number of miles that was set when the owner processed the rental before I received the keys. He told me I would be reimbursed for any unused miles. I drove fewer kilometers than expected, but I was never reimbursed for the difference. This was my first time using U‑Haul, and I am very upset and disappointed with my experience. I will think twice before renting from U‑Haul again. I would have a very different opinion if I could receive some form of compensation. Thank you for giving my concerns your careful attention.
Florian t