Strayed off ok. When we got to the drop off point, the business was closed. THERE WAS NO DROPBOX FOR KEYS. It said online it was open until 10, we arrived at 7. So I called uhaul to figure out an alternate plan. We were directed to proceed to another drop site over 120 km away and promised that we would not be charged for the mileage. So we went way out of our way and did the drop off. Received an email the next day from Adam Boughton from Uhaul in Manitoba. Surprise, they are charging for the extra mileage because according to Adam “you could have just left the vehicle there and put the keys in the Dropbox. THERE WAS NO DROPBOX GENIUS.And he will not return emails or phone me despite multiple attempts by me to contact him. So I got charged over 200 extra because their Dépôt was closed, there was no Dropbox and I added significant distance to my trip and paid for the fuel. If you have any options other than uhaul I’d suggest you use it
Jennifer T
Make Space Storage Moose Jaw LP
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Moose Jaw, SK S6H4Y4
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Customer Reviews
- 4.0 Average Customer Rating
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The staff are simply amazing. Super friendly and helpful. My need for the truck was an extremely stressful situation but the staff made the rental so easy that I didn't have that to worry about and could focus on the issue at hand.
MELODY SDon't make me pickup the equipment 600km from my original booked location. And please include a trailer tongue jack for multiday rentals.
CHRIS PAs we have used this site several time over the years we have injoyed the services and professionalism of Wendy and Brenda.,
BARRY JI dropped off after hours
STEVEN H