Reservation was delayed due to me having to re input, previously inputted information on the rental form. I was informed that I had to wait for approval?? I didn’t understand , approval for what?! But after waiting approximately 5 minutes I was finally given the code to unlock the lock for the truck keys. After this it was effortless!!
Sergio A
Security Public Storage Moreno Valley
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moreno Valley, CA 92553
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Had no problems and everything went well.
Michael WExcellent and friendly service 👌
LUZ AHorrible customer service! Picks cup the truck only to be given 2 of the same keys which were both red, the truck had a gold lock on it and neither key open the truck. I made several calls only to be bounced around until one last call, I was asked to take the truck to another U-haul to have them cut the lock off! This inconvenience me for the extra time and miles! Filed a complaint because I was charged for going over Miles due to their/ your mess up! I will be disputing the charge with my bank if I don’t hear from some field supervisor/ manager is supposed to call me in 3 days! Do better U-haul. Signed very dissatisfied customer!
kawonia bMy contract was not closed out when I returned the vehicle. This miss in the process resulted in me being charged a second time for time that I didnt have the vehicle. Which led to a whole process of having to request a refund through the customer grievance process. When I called the site for them to fix their mistake I was told that it may have been a "glitch" in the system and that i would need to call and fix the issue. This was a horrible experience. Uhaul customer service was a pleasure to work with in trying to get the issue resolved, but the fact of the matter remains that I now have to wait to get money returned that had no business being charged if normal processes were followed.
ANDRE M