I booked the return to 1050 Maple Dr (I have the online confirmation to prove it). Then they told me to take the truck to 858 Tyrone Rd. i lost 40 minutes of my day to your mistake. And then you charged me for the extra miles to get to the 858 Tyrone Rd address --- WHICH WAS NOT THE RETURN I BOOKED. Unacceptable. I expect an immediate refund.
Mark W
Cheat Lake Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morgantown, WV 26508
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- 4.5 Average Customer Rating
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I’m writing to formally raise concerns about my recent rental experience. First, I originally reserved a 15’ truck at a location near my home weeks in advance. On the morning of pickup, I was informed that no trucks were available there and was redirected to a location nearly 20 miles away. This change resulted in an unexpected $25 Uber expense. When I picked up the truck, it had the windows down and the fuel level was at approximately 3/5 of a tank. After closing the windows and beginning my trip, the cab had a very strong cigarette odor. The smell was overwhelming to the point that my wife and I had to pull over during the drive just to get relief. Additionally, the 3/5 fuel level made it unnecessarily difficult to return the truck accurately fueled. I returned it with more gas than it had upon pickup. Despite this, I was later charged a cleaning fee, even though I swept the truck before returning it. I also raised the cigarette odor issue with the employee at return, who acknowledged the condition. Given these issues, I am requesting: * Removal of the cleaning charge * Reimbursement for the $25 Uber expense caused by the location change This experience fell well below expectations, especially given that the reservation was made in advance. I would appreciate your prompt review and resolution
DIEGO CThe staff was very professional and helpful. Renting a truck was easy and I would definitely come again and recommend this location.
John SNice kid, realizes this is a predatory company that feeds on planning and need.
Emmett FCheat Lake Storage is a pleasure to do business with. I've rented from them several times over the uears, and the vehicle is always ready and the transaction always smooth, fast, and friendly. After an easy U Haul transaction, they helped me later in the day rent a storage unit, and even helped me jump start my car after I accidentally left the headlights on all day. These people are great to work with. Customer for life, I will only ever rent a U Haul or storage unit from here.
Nick N