I had requested a different location in Mt airy but was notified that it was only guaranteed at the one I went to. I drove by my original choice and it was filled with trucks. I had a similar experience at the one I had to use and always try to avoid this location. The gravel lot means the trucks will be dirty, it took almost an hour to rent and I ended up doing it mostly myself as the computer never works here. I wish uhaul had not pushed me to this location. Also I had to remind about the dolly I rented as it wasn't on the truck, they also only had an appliance dolly when I rented a utility dolly.
Andy P
TVL Holdigs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Airy, NC 27030
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Customer Reviews
- 4.0 Average Customer Rating
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We did not originally sign up for this location. Not happy it was changed to this location. Truck mirror was broken and the supplies ordered were not given. Truck did run well. We returned it much cleaner than when we received it. Glitches in computer system held up pick up time and we lost over 1 1/2 hrs of time delay just trying to pick it up. Pick up was not an easy process.
Douglas PI usually use the dealer ar 1334 W Pine Street, whom I highly recommend. But his local 6x12 trailer had 2 flat tires, so he referred me to the E Pine location. They were very nice, but seemed to have trouble navigating through the u-haul computer system. This is not the first time I have heard this complaint from your dealers. But they were very courteous as they seemed to be fighting the u-hail computer system to accomplish what I wanted. The trailer itself seemed a little long in the tooth. Most annoying was the rails on the interior, to which one attaches ropes to keep the load from shifting. I’m glad I had some 1” straps with me, because I’m not sure a 3/8 rope would fit.
Mark ANo one there...no one answered phone turned in on Sun May 5....records say May 8.
WILLIAM KThe people at the store couldn’t figure out how to rent the trailer to me, I never got it, and recently my inbox has been inundated with receipts and information that does not apply to me. I’m done with you haul.
ed w