Agents were inept. Took 30+ minutes to get booked in and 15+ minutes to return—-and there were no lines
PETER H
Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Clean the windshield, totally covered in dust, also window fluid ran out :(. Never got the Furniture dolly I reserved, site didn’t have it and he told me to call U-Haul and charged me anyways
Nat CFar into Napa - not easy to access with having to drive through congested areas, traffic lights. The location was not a UHaul facility, so was not sure what/where to go. The check-in process took a long time. Overall, having to pick up at this location set us back 1.5 hours in our move and meeting the movers at our house.
ANGELA TMy reservation was moved three times and severely impacted my event production timeline. Not great.
Tamer HVery poor customer service. I was told the truck wasn't there/available. After 20 minutes of waiting they had to speak to corporate rep which had them to release the keys to the truck. I don't know why it was so difficult for them to understand the contract or why they kept saying they didn't have the truck when in fact they did. This location was the worst and set me back an hour on my trip and use of the vehicle.
Steve M