I appreciate the knowledge and attention of the U-Haul office in my community, and the care they gave me in choosing options to suit my needs. A very good experience!
LINDA B
The Narrowsburg Union LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Narrowsburg, NY 12764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The equipment wasn’t ready. They had no cell service for me to contact U-Haul to resolve an outstanding issue. The straps they provided for me to secure the vehicle I was towing all snapped which in return almost caused a major accident and the total loss of my vehicle and belongings. Fortunately I kept a close eye on the straps and stopped at a home depot to purchase proper straps. The total lack of expediting, ready and available equipment along with proper equipment was horrible. This all on top of the fact that I had to drive 2 hours out of my way to get the equipment I reserved. This information wasn’t provided to me until less than 12 hours prior to my reservation time. I lost 2 full days due to all of these delay inconveniences and horrific customer care. Right now I will never recommend U-Hual to anyone in addition to sharing this potentially fatal out-come with the extremely inappropriate, inaccurate, and highly dangerous straps that the U-Haul agent provided to me and stated that these would be sufficient. If I hadn’t put my own straps on this rig I would have definitely caused harm to myself and others no question or doubt in my mind. In addition to the two day delay this caused me it created a domino effect of just plain bad occurrences one after the other. The two day delay cost me thousands because everything in my schedule was delayed and extended. A minimum of 4000 in additional costs with other major inconveniences that resulted from the delay. To say that I’m upset or angry over this experience is a gravely insufficient response and feeling towards U-Haul and its agents at the location I acquired the equipment from. Horrible, simply horrible. A full refund is extremely appropriate for the one simple reason of the straps that could’ve killed myself and others alone not including all the other reasons. Sincerely, Dameon Marks
DAMEON Dwas a great rental. would highly recommend to anyone looking for a truck.
J RWhen I made the reservation initially at Lord's Valley, and asked about holds on the account in addition to the fees, I was told there would be NO additional holds beyond the fee. I was then sent to Narrowsburg and had an easy pickup, but found out later that an (approximate) $800 hold had been added. Tell customers in advance what the holds will be!! I assumed both locations would have the same policy, as I was internally transferred from one to the other and not notified of any changes.
Bethany VThe pick up process went very well at this location. Lindsey was very professional, helpful and went above and beyond my expectations during the process. I would highly recommend.
STANLEY J