The app recommended that I return to Kaufman Vape City for a $60 discount and that location offered after hours drop box drop off. Even though it resulted in me backtracking half way to Dallas, it was $60 being offered. However, after I drove out of my way to get there, they turned me away and it’s such a small outfit, my 20’ wouldn’t have fit anywhere even if there was space. After half an hour with after hours support, I was sent back to where I started that evening. Then when I had to drive all the way back to another U-Haul I was charged $52 which I can I only assume was for the extra mileage when it was your company’s fault giving me the run around after I put $80 in gas in it. Harry Hines U-Haul was very professiona, but I feel wronged that I was recommended to a U-Haul location that turned me away and then after all that headache, got charged another $52. If I didn’t get the $60 discount I’m going to lose it. It ruined what would have been a great experience. Very disappointing that the App would recommend a place that would turn me away. I dropped off the U-Haul on forgotten lane…no knock on them..,I never met anyone.
DONALD O
Mabank Lakeridge Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mabank, TX 75156
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Customer Reviews
- 4.5 Average Customer Rating
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Drop off was easy. Thank you
Zackary MHigh mileage vehicle, 105,000 miles. Very rough ride.
THOMAS RWell my camper was tore up
RONALD WNada
BOBBY V