I am beyond angry and have no words for how U-Haul handled our rental truck contract and the customer service that was given after the fact. The headache they gave me after calling UHAULS roadside assistance that ended up with UAHUL TAKING my U-Haul AND MY THINGS while I was sleeping rather than just unlock the doors and retrieve the key I accidentally locked in it .... WHEN I HAD 2 MORE DAYS WITH IT WHICH I PAID FOR IN ADVANCE WHEN I SPOKE TO CUSTOMER SERVICE AND EXTENDED THE TIME WE KEPT THE RENTAL.... THEY TOOK IT AND NEVER TRIED TO CALL OR NOTIFY ME WHEN THEY WERE HERE NO ONE CAME TO THE DOOR.... SOMETIME IN THE MIDDLE OF THE NIGHT THEY TOOK MY RENTAL WITH MY STUFF ALL PACKED INSIDE AND THEN WASNT ABLE TO TELL ME ANYTHING ABOUT WHO GOT IT OR WHERE IT WENT OF WHERE ALL OF MY BELONGINGS WERE. THEN NOTIFIED ME I OWED 1300.00 FOR MILEAGE AND A CLEAN OUT FEE..... FOR A WEEK IT WAS MISSING NO WHERE. THANKFULLY THE DISTRICT MANAGER CALLED WITH THE LOCATION AND THOUGH I WAS CHARGED THE 250.00 CLEANING FEE IT WAS STILL PACKED BUT DEFINITELY GONE THROUGH COMPLETELY AS IT SAT UNLOCKED. OH AND GET THIS MY CAR PARKED BESIDE THE UHAUL WAS HIT WHEN THEY REMOVED THE RENTAL TRUCK....MY TIRE RIM WAS BENT AND DENTED AND MY TIRE WAS FLAT WITH A OPEN SLOW LEAKING PUNCTURE HOLE.... MY ALIGNMENT IS NOW SCREWED UP IM NOT SURE, I HAVE TO NOW FIX THIS AND NO I WAS NOT INFORMED OF THE INCIDENT ON TOP OF THE ORDEAL......MY CAR DRIVES TOTALLY DIFFERENT.... HORRIBLY AMD EVERY DAMN BUMP FEELS LIKE DR DRIVING THROUGH AN EARTHQUAKE I HAVE TO SPEAK WITH CUSTOMER SERVICE AGAIN NOW THAT I HAVE MY THINGS AND I GET MY CAR WORKED ON....I DOUBT THEY WILL ADMIT FAULT AND REIMBURSE ME FOR MY CAR BEING FIXED OR THE WORK I MISSED FROM MISSING THE EQUIPMENT TAKEN WITH THE TRICK WHEN THEY TOOK IT AWAY UNKNOWN IN THE NIGHT (MAINLY TOOLS AND WORK EQUIPMENT WAS LEFT INSIDE- WHAT TOOLS I HAD LEFT AFTER LOOSING EVEYTHING FROM HELENE.... I AM GLAD I WAS SENT THE EMAIL REQUESTING THIS REVIEW AS I WOULD NEVER RECOMMEND UHAUL OR USE THEM AGAIN
Ryan S
Nebo Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nebo, NC 28761
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- 3.0 Average Customer Rating
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Easy dropoff procedure!
CARL WI rented a trailer in North Carolina 4 days to transport goods to Altoona,Pa. This rental location asks me for a destination and proceeds to put down (1) one day transport and unload. I GOT UP CHARGED FOR HIS INCOMPETENCE! ! !
GEORGE DWe were charged over double what I was estimated to owe at time of pick up without being informed. They had it put on a hold. When I brought the truck back it was earlier than my drop off time and I left it with more gas than was needed. I asked the lady working about the hold. She assured me as soon as they closed my contract my money would go back in my account minus my due payment. It is now the next day and I still don't have my money. My total owed was $149 and some change and they put a $313.00 hold on my account. Uhaul claims nothing is owed at pick up. You pay when rental is returned. Yet they took double what was owed . I'll never use this location again.
HEATHER WI had attempted to call multiple times to confirm my reservation. I was never able to make contact over the phone. I called the customer service line and they were not able to either. I did the online check in and had my fingers crossed. When I arrived at the gas station I went in not sure where to go and the woman behind the desk began to crudely demand information dispute me having already done it online. We made me do it a second time. She then told me she was going to charge me for 200 miles dispute me telling her in would not be using it for that many. She said she could charge me for more but was be in ng kind at 200. She then told me that she didn't have a tow dolly then proceeded to give me a small one as she was taking pictures of my license with her personal phone. She then told me to sweep out the truck when I brought it back and to make sure it was swept out. When I got to the truck before I even put the key in the door I took a video of the outside. It was terribly scratched up on every side. The front bumper had obviously been dented but there was a plastic cover making it appear from afar as if it were not damaged. When I opened the truck I had to fight to get the door up and ultimately had to get my brother to open it. I could not it kept getting stuck. The inside was filthy the floor was missing a screw and you could see through to the ground below the truck. One of the wooden rails on the right side pulled away from the side. When I opened the cab of the truck it had red clay all in the floorboards and floor in front of the center seat. There was a sign on the dash in the windshield saying best or lowest price. Something to that nature. I folded it up and started the truck. It sounded like it was definitely on its last leg. The transmission struggled to shift and it jerked. I attempted to call to let them know multiple times. I was unable to make contact. I was not comfortable going back to the store so my husband took the key back in. This time there was a man who told him he just needed the key. When my husband asked about the miles we didn't use the man said he had nothing to do with it that U-Haul the company did that........ He was lost because he was turning the U-Haul back into who we knew as the U-Haul representative. He then asked if he was going to go check the miles and the man only went and looked after the fourth time he had asked. He then printed out a paper that had the miles on JT and handed JT to my husband stating they U-Haul would refund it. We had a very stressful, challenging, non professional, and upsetting experience with this U-Haul vender. We will not be going back to this location.
STEPHENIE P