Never rent a vehicle with no a/c in the south during the summer. Miserable day driving it.
FRANK S
Nebo Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nebo, NC 28761
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I am beyond angry and have no words for how U-Haul handled our rental truck contract and the customer service that was given after the fact. The headache they gave me after calling UHAULS roadside assistance that ended up with UAHUL TAKING my U-Haul AND MY THINGS while I was sleeping rather than just unlock the doors and retrieve the key I accidentally locked in it .... WHEN I HAD 2 MORE DAYS WITH IT WHICH I PAID FOR IN ADVANCE WHEN I SPOKE TO CUSTOMER SERVICE AND EXTENDED THE TIME WE KEPT THE RENTAL.... THEY TOOK IT AND NEVER TRIED TO CALL OR NOTIFY ME WHEN THEY WERE HERE NO ONE CAME TO THE DOOR.... SOMETIME IN THE MIDDLE OF THE NIGHT THEY TOOK MY RENTAL WITH MY STUFF ALL PACKED INSIDE AND THEN WASNT ABLE TO TELL ME ANYTHING ABOUT WHO GOT IT OR WHERE IT WENT OF WHERE ALL OF MY BELONGINGS WERE. THEN NOTIFIED ME I OWED 1300.00 FOR MILEAGE AND A CLEAN OUT FEE..... FOR A WEEK IT WAS MISSING NO WHERE. THANKFULLY THE DISTRICT MANAGER CALLED WITH THE LOCATION AND THOUGH I WAS CHARGED THE 250.00 CLEANING FEE IT WAS STILL PACKED BUT DEFINITELY GONE THROUGH COMPLETELY AS IT SAT UNLOCKED. OH AND GET THIS MY CAR PARKED BESIDE THE UHAUL WAS HIT WHEN THEY REMOVED THE RENTAL TRUCK....MY TIRE RIM WAS BENT AND DENTED AND MY TIRE WAS FLAT WITH A OPEN SLOW LEAKING PUNCTURE HOLE.... MY ALIGNMENT IS NOW SCREWED UP IM NOT SURE, I HAVE TO NOW FIX THIS AND NO I WAS NOT INFORMED OF THE INCIDENT ON TOP OF THE ORDEAL......MY CAR DRIVES TOTALLY DIFFERENT.... HORRIBLY AMD EVERY DAMN BUMP FEELS LIKE DR DRIVING THROUGH AN EARTHQUAKE I HAVE TO SPEAK WITH CUSTOMER SERVICE AGAIN NOW THAT I HAVE MY THINGS AND I GET MY CAR WORKED ON....I DOUBT THEY WILL ADMIT FAULT AND REIMBURSE ME FOR MY CAR BEING FIXED OR THE WORK I MISSED FROM MISSING THE EQUIPMENT TAKEN WITH THE TRICK WHEN THEY TOOK IT AWAY UNKNOWN IN THE NIGHT (MAINLY TOOLS AND WORK EQUIPMENT WAS LEFT INSIDE- WHAT TOOLS I HAD LEFT AFTER LOOSING EVEYTHING FROM HELENE.... I AM GLAD I WAS SENT THE EMAIL REQUESTING THIS REVIEW AS I WOULD NEVER RECOMMEND UHAUL OR USE THEM AGAIN
Ryan SEasy dropoff procedure!
CARL WI rented a trailer in North Carolina 4 days to transport goods to Altoona,Pa. This rental location asks me for a destination and proceeds to put down (1) one day transport and unload. I GOT UP CHARGED FOR HIS INCOMPETENCE! ! !
GEORGE DWe were charged over double what I was estimated to owe at time of pick up without being informed. They had it put on a hold. When I brought the truck back it was earlier than my drop off time and I left it with more gas than was needed. I asked the lady working about the hold. She assured me as soon as they closed my contract my money would go back in my account minus my due payment. It is now the next day and I still don't have my money. My total owed was $149 and some change and they put a $313.00 hold on my account. Uhaul claims nothing is owed at pick up. You pay when rental is returned. Yet they took double what was owed . I'll never use this location again.
HEATHER W