The truck had something wrong with it electrical or maybe a sensor, but the radio would not work, the charging ports would not work and the AC switched off and on from blowing cold air to hot air driving from WI to KY in 90degree humid weather. In addition, the truck got so hot on the inside it was burning our feet. We had to stop several times to let it cool down. An 8 hour drive took us 12 hours bc we had to keep stopping and letting it cool down. I was very worried it was going to start on fire bc of how hot it was. It was a miserable rental truck that made the trip almost unbearable. I’d like to discuss a partial refund.
NICOLE A
The Hang Up
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Neenah, WI 54956
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Service here was excellent...we were in a pinch with a different company that didn't come thru for us on a u-haul rental..called this gentleman and he got us going again..excellent and friendly service...definitely will be back
julie rFriendly serves. I had no issues with the whole experience.
WADE ZWe’ve used other uhaul rental locations but after coming to the Hang Up the first time and having such a great and positive experience, this is our go to place whenever we need to get a uhaul rental! Barry was great to work with! Highly recommend!!
MICHAEL GThe parking lot is a little small and tightly packed with equipment. However, the (older) gentleman (Mr. Bill Casper?) in charge of the business gets a 100% PLUS rating from me. The service that I received from Mr. Casper was stellar in every way. I went to several locations locally and also tried online to locate equipment. The U-haul website was non-responsive and TOTALLY unusable that day, so I was fortunate to contact "The Hang Up"/Mr. Casper that day as he was able to complete the transaction by hand/without the use of a computer. I myself am and older gentleman (69) and greatly appreciate Mr. Casper's skillset and experience. Unfortunately, he/we are a dying breed, and (IMHO) the younger generation simply does not possess the knowledge and/or skills needed to function on their own/without the use of computers and or/AI. I cannot say enough of how thankful and appreciative I am/was for Mr. Casper.
Edward M