The people and the equipment at this location were friendly and professional. I gave U-Haul a low score because we originally booked with a location that was very near our house and the location of our storage unit of which we needed to move out of. After booking on line a customer agent called and said the truck size we needed was not available at that location. When I asked why it showed it online and that I got a confirmation email she said it just wasn’t and we’d have to get a truck from a location further away. Which when we were getting charged by the kilometre made it costly. I asked for several other alternatives such as having a truck moved to our preferred location from another one. To which she said they don’t do that. Yet the truck we ended up with had an Arizona licence plate. At the end of the day the move should have cost 40$ but ended up being 85$ plus 26$ in gas. Having requested equipment available at the customers preferred location makes a difference.
ALISON F
Mini Mall Storage Barrhaven
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2J4S2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Friendly receptionist.
Noel T