My truck was located inside the secured and gated area of the facility. There was no mention during the mobile pick up of how to get inside the gated area. After a lengthy text chat conversation a Uhaul agent, I was finally able to get an access code to get inside the gated area to my truck. Once at my truck, I had no idea how to get to the back cargo area of the truck to get the key. After calling for assistance (and approximately 15 minutes of waiting), an agent was able to get my the code to the padlock to get my key. Once I got my key, I was unable to complete the check in process of my rental, and it only allowed me to return the truck. I spent another 15 minutes waiting to speak to an agent to confirm the mileage and gas level of the truck. Overall this was a terrible experience, as getting my truck took about 2 hours to complete.
TYLER K.
Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80908
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Customer Reviews
- 4.5 Average Customer Rating
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Brittany in UHaul Customer Service was extremely helpful! Thanks!
Denise B.I had the pleasure of working with Linda. There was a large line and she stepped on to help. She was very pleasant and efficient at her job. Linda made a stressful day a lot brighter. The personal service was unmatched.
Tamara S.Everything is good, the service was great and kind .
Ramiro T.Truck was not at the location that I reserved it at. I was sent to another location which cost me 10 more miles. Time and money are short and I didn't appreciate U-Haul wasting both of those for me.
Eric H.