It was very difficult to manage checking in/picking up the rental as the manager in charge of the u-haul services was not on site. I ended up having to talk through an employee's phone to manage the pick-up as he continued to go back and forth with his employees about which trucks were functioning or not. The rental equipment itself was fine, but the process to pick it up and return it would have been much better if the individual managing the rental service was on site in order to manage the transactions.
Fiona C
Pleasantville Country Maid
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The price for the U-Haul was to expensive and I was told that I could pay cash when I returned and the hold would be released from my card which was false because they charged my card along with an extra $1.32 (which was told would be $1.20 after being told I would have money coming back to me) sounds petty but a dollar is a dollar of MY HARD EARNED MONEY. It’s U-Haul not the location itself. Then they took forever to send me my receipt via email, again U-HAUL fault. The location’s representative/ worker was very helpful and patient.
ARETHA J