Never saw anyone when vehicle was dropped off U-Haul could not find the vehicle even though it was dropped off at the location as per the contract Now I’m being overcharged for not returning it on time and mileage. SMH!
CYNTHIA M
Sugarmill BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Smyrna Beach, FL 32168
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The U-haul “system” was down when I went to pick up the truck. I had to wait for quite a while to actually get the truck but I had absolutely no paperwork of any kind when I left the store and was somewhat concerned if I broke down or got pulled over for some reason. As it turned out, all went well.
Carl LCheck in time was over 30 minutes. Return time was over 45 minutes and then we were told we drove 188 miles not possible we have the truck maximum of 4 hours and we moved 5 minutes down the road. Very unsatisfactory. Also I was charged 269.00 and now have to dispute it. They also charged the wrong card and couldn’t use my DL so I had to use my husbands the entire experience was a cluster.
CHRISTOPHER KTurned in with over 1/4 of a tank of fuel. Showed employee a picture Wouldn’t give me receipt, said I’d receive email. When I received final receipt, they charged me extra for fuel, saying it had less than a 1/4 tank. Lie, scam,
Anthony FThe young man handed me his phone to check myself in. I had no idea what was I doing and almost charged myself for tires! The place is dirty and the bathrooms smell horrible. I am only hoping it is all correct, and I did not accidentally charge myself for something. It was returned with a fill tank (filled right there at the BP), the dolly was in the cab, there was not any damage.
Miriam S