I would suggest you to have someone available at the store to assist with pickup.
Rajashekar M
Royal Farm Market On Columbia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3L3X3
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Customer Reviews
- 3.0 Average Customer Rating
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The store attendant did not communicate any of the process or timing. Was also quite surly. When I returned it, I parked it exactly where and how I picked it up and she made me get back in and move it repeatedly. My receipt was also much more than what my quote anticipated and I have no understanding of why or what I was charged for. The vehicle itself was fine, some garbage in it (drink bottles tucked away) so no complaints.
Heather WService in the shop took a while to sign us in, didn't really know what they were doing. They also forgot the furniture pads and dolley we had reserved. Van looked I'm decent condition, but was dirty. The van we rented broke down with our load in it, uhaul helped us, but we still ended up stranded for about 3.5 hours. The shop itself was not reachable, wouldn't answer their phone, and acted like that had no idea what we were talking about when we stopped by later (without the van, which had to go to the mechanic). They then also charged us full price even after we got stranded. Absolutely terrible customer service, would recommend that no one ever rent from them. I understand stuff breaks down, but being ignored in that situation is unacceptable.
Heather NI ordered 2 dolleys but only received one which was less than ideal :(
Christina Equick and easy
Joel E