pickup location is regular food market place and not primary U-Haul pickup depot, staff did decent support, I'll come back next time without problem
Zoran N
Royal Farm Market On Columbia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3L3X3
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Customer Reviews
- 2.0 Average Customer Rating
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Extremely tight parking, rude service (actually no service) all self served. The lady slowed us down and stressed us out. Van in poor condition and dirty. Emergency parking brake dangling. Very poor experience
Camille JThe representative at the location had poor communication, not respectful and took extra unnecessary steps. As an example during return even though the app explicitly directed me to “leave the key at the drop box”, the representative was asked to point me to the drop-box, they told me that there is non and they had me wait for them to re-check everything before I was “allowed” to leave. Same happened during pickup with caused us valuable time with the equipment.
BARDIA BI would suggest you to have someone available at the store to assist with pickup.
Rajashekar MThe store attendant did not communicate any of the process or timing. Was also quite surly. When I returned it, I parked it exactly where and how I picked it up and she made me get back in and move it repeatedly. My receipt was also much more than what my quote anticipated and I have no understanding of why or what I was charged for. The vehicle itself was fine, some garbage in it (drink bottles tucked away) so no complaints.
Heather W