I picked up the truck using my mobile so the key was in the key pad. When I arrived to my location in NYC the back latch had a lock and the lock key was not attached to the truck keys or nowhere to be found. I called customer service and the first Representative response was “oh just take the truck back for refund and get a new one”. I told him do even see how far I am from the location I rented the truck ? About 30 miles! Then he transferred me to road side assistance and was told nothing could be done. I didn’t take that answer because I know this situation has happened before. I called again and finally found Miriam who was so kind and helpful. She actually got me someone to break the lock. I did have to wait an hour for the person to arrive, but at least the problem was solved. The whole ordeal until I finally arrived home took 6 hrs instead of the 3 hrs planned. This facility and ALL facilities need to make sure the trucks are ready in all aspects before the customer arrives. A lot of these places are closed by 5:00 PM so it’s not fare for us customers to be subjected to this type of situations so stressful. Moving is already stressful enough. I hope they improve on checking their trucks/equipments.
Zuleika S
Auto Glass Works
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, NJ 07114
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly and professional they explain what do and where to return the keys.
Bruno IThe locks are very old and hard to operate. I would not recommend this location when the store is closed.
Katrina BThey charged me for cleaning the truck, even though I didn't dirty it; I left a note, but they charged me anyway
Alejandro VParking was difficult
Catherine O