They didn't give me my deposit back!Raven C.
Moving Truck Rental in Newport, AR at Charees Emporium
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newport, AR 72112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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That lady has always been rude anytime I have dealt with herDan W.
The only problem I had was the attendant had a lot of trouble with the computer. Everyone was very friendly and helpful.SHERRY G.
Great customer service!Tommie S.
Charee is fantastic and spot on with her help at check in.Joey T.
Charee was very helpful. She understands her product and service very well and relayed that to me.Robert C.
Charee is one of the friendliest most. Respectful person I have met she was completely professional and very helpfulkathleen S.
If they were actually open the process would have been significantly simpler. However, the website said they were even when they weren't. It lead to quite a few hurdles and make the process extremely frustrating. I also never received a confirmation call the day before.Alicia T.
Costumer service was professional. No improvement neededMichelle S.
Wasn't quit understanding on the after hours drop off with the mobile device.Austin M.
Very friendly over on the phone. Answered all of my questions. Went above & behind to help me find a rental truck in a short amount of timeMelissa R.
Did no understand why I had to wait 10 to 14 days to get my deposit backJORGE L.
I had to drive almost an hour out of my way to get a truck I requested. Even though I put in for the truck weeks in advance to make sure I had one where I needed it. Then the day before I was to pick it up I was called saying there were none and if I wanted the truck I woild have to drive the hour to get it. And that there was no way to get it brought to me. If someone sets fpr a truck in advance it should be there when they scheduled it.mitchell L.
Please update hours of operation of site - Pick up site does not open until 11am.Emily H.
My reservation was for Monday, July 9th at 5:00 pm. Went to pick up my UHaul and place is not open on Monday at all. How would the Olathe office not know the Newport office is not even open on Monday? It doesn't even open until 11:00 am Tuesday thru Saturday. Not even an hour into my 6.5 hour trip the air conditioning stopped working in the truck. Do not plan to use UHaul ever again.brian R.
Charees was very helpful and made sure we had all the information I needed. Thanks!!Clayton J.
Closed on Mondays.Earnest F.
When I went to return the equipment the place was closed but I didn't know that it was actually closed because there was a gentleman and a lady there parking other uhauls and unhitching uhaul trailers. The gentlemen also unhitched the uhaul trailer from my truck stating that the uhaul dealer in Newport, Arkansas would not be opened until Monday, June 18 and that he would check the uhaul in for me and I could come in on Monday to get my deposit back from the uhaul. The following morning, (which was just a few minutes ago) I contacted the customer service representatives and was told that she would check the trailer in for me and my deposit would be in the mail by Tuesday coming from Arizona. The representative was very nice as well. I appreciate her but I have not spoken to anyone from the uhaul rental facility in Newport, Arkansas. When I rented the trailer I was unaware that the drop off in Newport, Arkansas would not be opened again until after June 24 but the date of my rental was June 14. Had I not called customer service would I have been charged late fees for a trailer I only rented for a few hours? I am not very pleased with this situation but the Arizona rep that I spoke to did reassure me that she checked the trailer in and I would be receiving my deposit in the mail.corine B.
Was 45 mins from where my son lives.James B.
Very courteous and helpfulrita A.
Mount the drop box on the wall at least. No confidence that our keys were received.Alfred B.
Charee went above and beyond to help our moving experience go smoothly.Alvin M.
Charter was wonderful. She had problems with the computer program and had little support from Little Rock. Need to fix computer program to be more funtionable . We waited an hour for her to be able to get us checked out.ANNA O.
I simply needed to rent a transport trailer yesterday, after over 2 1/2 hours I left with a trailer. The lady at the rental location was super and knowledgeable. However the U-haul computer system kept locking up. She spent 45 minutes on the phone trying to get to help from Little Rock "traffic" before being able to complete the transaction. The call was on hold so long that it rolled over to other state service centers that could not help. Seems to be a problem with the system and I feel that I should be compensated for the inconvenience. I had arrangements at my destination that I was not able to keep due to your system problems. Please keep in mind that the lady at the rental location did her job effectively and the Little Rock traffic person helped her handle the issue. It was not the fault of those but yet a fault in your system. Toby M Tuggle 573-429-0105TOBBY T.
Don't know how it could get any better! Rich Peel/Marian JamesRichard P.