Staff was really helpful and fast.
RANDALL F
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport Beach, CA 92660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Made my reservation here, yet called the day before and told nothing I reserved was available. Instructed to drive over half an hour to a different location, promised a credit and discount that I am still not sure I received, and no one has taken any responsibility for the situation.
WESTON KA very smooth and efficient process for my after hours pick-up of my truck...excellent organization!
Robert MSubject: Formal Complaint Regarding Harassment and Threats at U-Haul Location Dear U-Haul Customer Service, I am writing to formally file a complaint regarding the treatment my friend and I received at one of your rental locations on the evening of September 11, 2025, at approximately 7:30 PM. The incident occurred at your U-Haul branch located at 3760 Campus Dr, Newport Beach, CA 92660. When we arrived to pick up a rental vehicle, we followed the required electronic contract procedure of taking photos of the vehicle. However, due to poor lighting, the photos were not clear. We noticed that the office lights were on and briefly stepped inside to ask for help. Unexpectedly, the employee inside shouted at us to leave. After we stepped outside, the same employee continued to watch us, curse at us, and make threatening remarks. When I asked why he was so rude, he walked toward me in an intimidating manner and said, “Do you want me to be even ruder?” This felt like a direct threat to my safety. While we continued with the required photo process, he further harassed us by making obscene gestures (such as raising his middle finger) and continuing to verbally abuse us. This experience was extremely unprofessional, hostile, and threatening. As a paying customer, I did not expect to be treated in such a manner, and it left both of us shaken and fearful. I request that U-Haul investigate this matter seriously, take appropriate disciplinary action against the employee involved, and provide a formal response to this complaint. Sincerely, Contract No:90131959
Liyuan ZI dropped the truck off myself with no human contact and it was amazing didn’t have to deal with any horrible attitudes
brooke m