Made my reservation here, yet called the day before and told nothing I reserved was available. Instructed to drive over half an hour to a different location, promised a credit and discount that I am still not sure I received, and no one has taken any responsibility for the situation.
WESTON K
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport Beach, CA 92660
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- 4.5 Average Customer Rating
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A very smooth and efficient process for my after hours pick-up of my truck...excellent organization!
Robert MSubject: Formal Complaint Regarding Harassment and Threats at U-Haul Location Dear U-Haul Customer Service, I am writing to formally file a complaint regarding the treatment my friend and I received at one of your rental locations on the evening of September 11, 2025, at approximately 7:30 PM. The incident occurred at your U-Haul branch located at 3760 Campus Dr, Newport Beach, CA 92660. When we arrived to pick up a rental vehicle, we followed the required electronic contract procedure of taking photos of the vehicle. However, due to poor lighting, the photos were not clear. We noticed that the office lights were on and briefly stepped inside to ask for help. Unexpectedly, the employee inside shouted at us to leave. After we stepped outside, the same employee continued to watch us, curse at us, and make threatening remarks. When I asked why he was so rude, he walked toward me in an intimidating manner and said, “Do you want me to be even ruder?” This felt like a direct threat to my safety. While we continued with the required photo process, he further harassed us by making obscene gestures (such as raising his middle finger) and continuing to verbally abuse us. This experience was extremely unprofessional, hostile, and threatening. As a paying customer, I did not expect to be treated in such a manner, and it left both of us shaken and fearful. I request that U-Haul investigate this matter seriously, take appropriate disciplinary action against the employee involved, and provide a formal response to this complaint. Sincerely, Contract No:90131959
Liyuan ZI dropped the truck off myself with no human contact and it was amazing didn’t have to deal with any horrible attitudes
brooke mThe guys working there were really nice and friendly, the price wasn’t bad, but the trucks were old old old and had a ton of miles, not clean, not well maintained, it was not the employees fault they don’t determine when the company buys new trucks but it was BAD. The truck barely ran, 100-200,000 miles. Totally run down. Terrible. And there was almost no parking out front to drop back off the 100 year old best up POS truck. Shameful to rent such an old terrible truck.
JEFFREY W